Returns & Exchanges
At Motto AU, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for all eligible items. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience from start to finish.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing